AGB

TERMS AND CONDITIONS OF SALE (T&C)

1. Legal Information

This website is operated by:

ÉQUILIBRE
Brand operated by: GLOBALIS E-COM GROUP LTD
Address: 182–184 High Street North,
1/1 East Ham, London, E6 2JA, United Kingdom

Email: contact@equilibrestore.com
Website: https://equilibrestore.com

The site is hosted by:
Shopify Inc.
151 O’Connor Street, Ottawa, Ontario K2P 2L8, Canada

2. Purpose

These Terms and Conditions of Sale define the rights and obligations of the parties in connection with the online sale of products offered by ÉQUILIBRE on equilibrestore.com.

Any order placed on the website implies full acceptance of these Terms.

3. Products

The products offered are fashion items (including t-shirts and lifestyle clothing) designed by ÉQUILIBRE.

All products are made to order through a print-on-demand partner, meaning each item is produced only after the order is confirmed.

Product images are for illustrative purposes only. Slight variations in color or placement may occur depending on screens and printing processes.

4. Prices

Prices are displayed in euros (€), including all taxes (VAT), excluding shipping fees.

ÉQUILIBRE reserves the right to change prices at any time, but products will be billed at the rate applicable at the time of the order.

5. Orders

Orders are placed directly on equilibrestore.com.

An order becomes final after:

Payment validation
Confirmation email is sent

ÉQUILIBRE reserves the right to refuse or cancel any order in case of prior dispute, suspected fraud, or unauthorized payment.

6. Payment

Payments are secure and processed via Shopify solutions, including:

Credit/debit card
Stripe
PayPal
Other methods displayed at checkout

Banking details are never stored by ÉQUILIBRE.

7. Production and Delivery

Since products are made to order:

Production time: 2 to 5 business days
Estimated delivery: 5 to 12 business days depending on destination

These timeframes are indicative and may vary during peak periods.

ÉQUILIBRE is not responsible for delays caused by carriers or customs.

8. Right of Withdrawal

In accordance with European regulations, the right of withdrawal does not apply to personalized or made-to-order products.

Since all ÉQUILIBRE items are printed specifically for each customer, returns for change of mind are not accepted.

9. Returns and Refunds

Refunds or replacements are only granted in the following cases:

Defective product
Incorrect item received
Damaged item upon delivery

Customers must contact support within 7 days of delivery, with supporting photos.

Contact: contact@equilibrestore.com

After validation, a solution will be offered (replacement or refund).

10. Liability

ÉQUILIBRE shall not be held liable for indirect damages resulting from the use of the website or products.

Liability is strictly limited to the amount of the order.

11. Intellectual Property

All content on equilibrestore.com (logos, texts, visuals, designs, trademarks) is the exclusive property of ÉQUILIBRE.

Any reproduction, use, or distribution without prior written permission is strictly prohibited.

12. Personal Data

Collected information is necessary for order processing and customer relations.

It is handled in accordance with the Privacy Policy available on the website.

Customers have the right to access, modify, and delete their data.

13. Applicable Law

These Terms are governed by the laws of the United Kingdom, while respecting European consumer rights.

In case of dispute, an amicable solution will be sought before legal action.

14. Customer Service

For any questions or complaints:

📧 contact@equilibrestore.com

15. Acceptance

Placing an order on equilibrestore.com implies full acceptance of these Terms and Conditions.

LEGAL NOTICE

Website Publisher

This website, accessible at:
https://www.equilibrestore.com

Is published by:

GLOBALIS E-COM GROUP LTD
Registered in the United Kingdom

Registered address:
182–184 High Street North
East Ham, London
E6 2JA
United Kingdom

Email: contact@equilibrestore.com

Publication Director

The publication director is:
GLOBALIS E-COM GROUP LTD

Hosting

The website is hosted by:

Shopify Inc.
151 O’Connor Street
Ottawa, Ontario K2P 2L8
Canada

Website: https://www.shopify.com

Intellectual Property

All content on the ÉQUILIBRE website (texts, images, visuals, logos, graphics, videos, designs, structure) is protected by intellectual property laws.

Any reproduction or use without prior written authorization is strictly prohibited.

Personal Data

Information collected is used solely for order processing, customer service, and business relations.

In accordance with applicable regulations, users have the right to access, correct, or delete their personal data by contacting: