Privacy policy

Last updated: January 24, 2026

EQUILIBRE operates this store and website, including all information, content, features, tools, products, and related services to provide you, as a customer, with a personalized shopping experience (the “Services”). EQUILIBRE is a store powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understand how your information is collected, used, and disclosed as described here.

Personal Information We Collect or Process

“Personal information” refers to information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data.

We may collect:

  • Contact details: name, address, billing/shipping address, phone number, email
  • Financial information: card details, bank info, payment confirmations, transactions
  • Account information: username, password, preferences, settings
  • Transaction data: browsing, cart, purchases, returns, history
  • Communications: messages you send to us
  • Device data: IP address, browser, device info
  • Usage data: how and when you interact with our Services

Sources of Information

We collect data:

  • Directly from you (account creation, purchases, contact)
  • Automatically (cookies, device usage)
  • From service providers
  • From partners or third parties

How We Use Your Information

We use your data to:

  • Provide and improve services (orders, payments, delivery, personalization)
  • Marketing & advertising (emails, SMS, targeted ads)
  • Security & fraud prevention
  • Customer support & communication
  • Legal compliance and protection

Sharing of Personal Information

We may share your data:

  • With Shopify, service providers, and partners
  • With marketing/advertising partners
  • When you consent or request it
  • With affiliates
  • For legal or business purposes (e.g., mergers, legal requests)

Relationship with Shopify

Shopify hosts our store and processes your data to provide and improve services. Your data may be transferred internationally. Shopify may also use your data for enhanced features and is responsible for certain data processing activities.

Third-Party Links

Our Services may include links to external websites. We are not responsible for their privacy practices. Information shared publicly may be visible to others.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from minors.

Security & Data Retention

No system is 100% secure. We retain your data as long as necessary for services, legal obligations, and dispute resolution.

Your Rights

Depending on your location, you may have the right to:

  • Access your data
  • Delete your data
  • Correct inaccurate data
  • Transfer your data
  • Manage marketing preferences

Additional rights (UK/EEA):

  • Object to or restrict processing
  • Withdraw consent

Complaints

You can contact us to file complaints or appeal decisions, or contact your local data protection authority.

International Transfers

Your data may be transferred outside your country using approved legal mechanisms.

Policy Updates

We may update this policy. Changes will be posted with an updated date.

Contact

For questions or requests:
Email: admin@globalisecomgroup.com
Address: 182-184 High Street North, East Ham, London, E6 2JA, UK

We are the data controller responsible for your personal information.